Northwest Tennessee SHIP

Free, Non-Biased Medicare Counseling, Information, and Assistance 

Interested in Becoming a SHIP Volunteer?

SHIP and SMP are continuously seeking individuals who want to help their communities with understanding the complex subject of Medicare. Volunteers are crucial to all programs, specifically SHIP and SMP because of the one-on-one interaction and educational efforts the program strives to provide. Anyone who passes a background check and does not work for an insurance company or sell insurance can apply.

SHIP and SMP provides training that certifies our counselors with the education and confidence they need in order to help local beneficiaries with their questions. There are many different levels of volunteering, from handing out flyers to one-one-one counseling.

If you are interested in becoming a SHIP/SMP Volunteer, please contact our Martin Office at 1-877-801-0044 or 731-588-1434. 



What SMP Volunteers Do

SMP projects match a volunteer’s skills and interests to the needs of the program. As a result, SMP volunteers may serve Medicare beneficiaries, their families, and caregivers in many creative ways. However, there are six types of activities most commonly conducted by SMP volunteers nationwide:

  1. Assisting with administration: Help with work such as copying, filing, data entry, and placing outbound phone calls in support of SMP activity
  2. Distributing information: Help with transporting and disseminating SMP information materials to sites and events; may include presenting prepared copy or performing scripted activities for small groups
  3. Staffing exhibits: Help by staffing information kiosks or exhibits at events such as health fairs; also may provide general information about SMP to the public and answer basic questions
  4. Making group presentations: Help by giving presentations on SMP topics to small and large groups; may interact with the audience by answering questions and through discussion
  5. Counseling: Help by having direct conversations with beneficiaries about their individual situations; may include review of personal information such as Medicare Summary Notices, billing statements, and other related financial and health documents
  6. Managing complex interactions: Help with in-depth interactions with beneficiaries who are reporting specific instances of health care fraud, errors, and abuse; may act on behalf of a beneficiary to correct an error or refer suspected fraud and abuse to the appropriate authorities